RETURNS, EXCHANGES & REFUNDS POLICY

Effective Date: October 19, 2026

At MANINWEAR, we believe that quality, transparency, and customer care are essential to every purchase.

This policy explains how we handle voluntary exchanges, returns, refunds, pre-orders, manufacturing defects, shipping issues, and other post-purchase requests.

MANINWEAR operates from Mexico. Our commercial policies apply alongside, and never replace or restrict, any mandatory consumer rights under applicable law.

1. Contact Us

For returns, exchanges, refunds, warranty claims, or order-related assistance, contact us through either of these official channels:

Email: support@maninwear.com
Contact form: https://maninwear.com/pages/contact

Please include your order number, the reason for your request, and photographs when relevant.

Our customer care team aims to provide an initial response within 48 business hours.

Please do not send products to MANINWEAR without receiving return instructions. When a physical return is required, we will provide the appropriate shipping address privately.

2. Underwear: Voluntary Exchanges and Returns

For hygiene reasons, MANINWEAR does not offer voluntary exchanges, returns, or refunds for underwear due to incorrect size selection, change of mind, personal preference, or similar reasons.

We encourage customers to review product descriptions and sizing information carefully before placing an order.

Important: This commercial restriction does not affect any applicable statutory withdrawal or cancellation rights, remedies for defective or incorrectly supplied products, warranties, or other mandatory consumer protections.

3. Apparel & Accessories: Voluntary Exchanges

Eligible Apparel and Accessories may be submitted for a voluntary exchange request within 15 calendar days of delivery.

To qualify, items must:

• Be in their original condition, except for reasonable handling or trying on.

• Be unworn beyond what is reasonably necessary to assess fit, unwashed, unaltered, and free of stains or odors.

• Retain their original tags and included components.

• Be returned with their original packaging when reasonably possible. Packaging may be carefully opened.

Eligibility may vary by product category. Any specific commercial exclusion will be disclosed before purchase.

Approved customers may choose an eligible replacement item or store credit. Voluntary cash refunds are not offered under this commercial exchange program.

Store credit issued by MANINWEAR does not expire.

Price Differences

If a replacement item costs more than the original eligible item, the customer pays the difference.

If it costs less, MANINWEAR issues store credit for the remaining eligible balance.

Calculations are based on the amount actually paid, including applicable discounts and promotions.

Shipping Costs

For voluntary exchanges, the customer is responsible for both the return shipping cost and the shipping cost of the replacement item.

These rules do not apply where MANINWEAR must bear costs under applicable law or because of its own error.

4. How Voluntary Exchanges Work

1. Contact MANINWEAR within the applicable 15-calendar-day request period.

2. Provide your order number and exchange details.

3. If initially eligible, we will send return instructions and the appropriate return address privately.

4. Ship the item within 14 calendar days after authorization.

5. Once received, MANINWEAR will inspect the product and confirm final eligibility.

6. Following approval, we will arrange the replacement or issue the applicable store credit.

A preliminary authorization does not guarantee final approval if the returned item fails the published eligibility conditions.

Where a replacement is produced under our Made After Order model, production begins after the original item has been received and approved. We will communicate the applicable production and shipping timeframe.

5. Personalized and Made After Order Products

Made After Order means a standard product is manufactured after the customer places an order. This production method does not automatically make an item personalized.

Standard Made After Order products follow the normal commercial exchange rules for their product category.

Products genuinely customized to individual customer specifications—such as special measurements, personalized names, or customer-requested alterations—are not eligible for voluntary exchanges based on fit or preference, provided this restriction was disclosed before purchase.

Mandatory statutory cancellation, withdrawal, warranty, and other consumer rights remain unaffected.

6. Promotional Items and Complimentary Gifts

Promotional and discounted products follow the same commercial eligibility rules as their respective product categories.

Any store credit is calculated using the amount actually paid for the relevant item, not its original or undiscounted retail price.

Complimentary promotional gifts do not need to be returned if an associated order is cancelled, refunded, or subsequently falls below the original promotional threshold.

This does not change any mandatory legal remedies or refund calculations.

7. Pre-Orders and Cancellations

MANINWEAR may offer products for pre-order before production or shipment.

We offer a 24-hour commercial cancellation window after an eligible pre-order is placed, during which customers may request cancellation and a refund.

After that period, voluntary cancellation requests will be assessed according to the order's production status and the terms disclosed at checkout.

This 24-hour commercial benefit does not shorten or replace any statutory withdrawal, cancellation, or refund right.

Pre-Order Delays

If MANINWEAR reasonably anticipates that an announced shipping date cannot be met, we will notify affected customers as soon as practicable, rather than waiting for the original date to pass.

We will explain the delay, provide an updated estimated shipping date, and communicate available options, including cancellation and a refund where applicable.

For the initial pre-order launch, shipping is scheduled to begin November 11, 2026. This is a shipping-start date, not a guaranteed delivery date for every order.

8. Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged, or contains the wrong item, contact us with your order number, a description of the issue, and photographs where available.

We recommend reporting visible issues within 7 calendar days of delivery so we can investigate promptly. This is a recommendation only and does not limit any statutory claim period or warranty.

We will generally assess the issue using photographs first. A physical return will be requested only when reasonably necessary.

For a confirmed issue, we will offer an appropriate remedy, including replacement or refund according to the customer's applicable legal rights and the circumstances of the claim.

MANINWEAR will cover the necessary costs of resolving an issue attributable to us, subject to applicable law. Customers will not be charged additional shipping for a confirmed MANINWEAR error.

Nothing in this policy excludes any additional compensation, remedy, or consumer choice required by law.

9. Quality Warranty

MANINWEAR provides a six-month quality warranty, starting from delivery, covering qualifying defects in manufacturing and materials.

The warranty does not ordinarily cover normal wear and tear, accidental damage, improper care, misuse, or unauthorized alterations.

Warranty claims will be evaluated according to the nature of the issue and applicable law. We may request photographs, order details, or a physical inspection when reasonably necessary.

This warranty does not restrict any longer or additional rights available under applicable consumer protection laws.

10. Statutory Consumer Rights

Commercial exchange restrictions do not override mandatory consumer law.

For qualifying distance purchases in Mexico, Article 56 of the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) provides a statutory right to revoke consent within five business days, counted as prescribed by law from delivery of the product or signing of the contract, whichever occurs later.

A valid revocation may be communicated through a legally recognized method and entitles the consumer to the reimbursement required by law. Freight and insurance costs are allocated as provided by the applicable statute.

This statutory right is separate from MANINWEAR's voluntary exchange program and may apply even where a product is commercially excluded from size or preference exchanges.

Customers in other jurisdictions retain any mandatory local rights applicable to their purchases, including rights concerning withdrawal, conformity, defective goods, refunds, and warranties.

Where applicable law provides greater protection than this policy, the law prevails.

11. Refunds

When a refund is approved, MANINWEAR will initiate it through the original payment method, whenever technically possible.

If that method is unavailable, we will agree on an appropriate and lawful alternative with the customer.

We aim to initiate approved refunds within five business days, or sooner if required by law.

The time taken for funds to appear in the customer's account may depend on the payment processor, card issuer, or bank.

Any mandatory refund of shipping fees, taxes, or other charges will be handled in accordance with applicable law.

12. Lost, Missing, or Undelivered Shipments

Confirmed Lost Packages

If a shipment is confirmed lost in transit, MANINWEAR will offer the customer a replacement or refund, at their choice and without additional charge.

Marked Delivered but Not Received

If tracking indicates delivery but the customer reports not receiving the package, MANINWEAR will investigate with the carrier and may request relevant delivery information.

A carrier's “Delivered” status alone does not automatically determine the outcome of the claim.

We will review the available evidence and resolve the matter in accordance with applicable consumer law.

Incorrect or Incomplete Addresses

Customers should verify their shipping details before completing checkout.

If an address supplied by the customer is incorrect or incomplete, we will make reasonable efforts to assist with a correction when possible.

Additional charges will only be passed on when they are documented, attributable to the customer's error, and communicated before collection.

Customers will not be charged for address or delivery errors caused by MANINWEAR or the carrier.

Returned-to-Sender Packages

If a package is returned to MANINWEAR after unsuccessful delivery attempts, we will contact the customer to discuss available solutions.

Where the return is attributable to the customer, we may offer reshipment subject to documented additional costs disclosed in advance, or another appropriate commercial or statutory resolution.

13. International Orders and Customs

Where international shipping is available, customers will be informed of the applicable delivery terms and any disclosed responsibilities for import duties, taxes, or customs charges.

If a shipment is refused or returned because of customs charges, MANINWEAR will investigate the circumstances, distinguish between customer refusal and errors attributable to MANINWEAR or its shipping partners, and communicate any documented costs and available solutions.

We will not automatically impose return charges without considering the circumstances and mandatory consumer rights in the destination country.

For eligible voluntary international exchanges, customers are responsible for return shipping, replacement shipping, and applicable lawful customs charges, unless otherwise required by law.

14. Inactive Exchange Requests

If MANINWEAR needs additional information or action from a customer to process a voluntary exchange, we may send follow-up reminders.

If no response is received for 30 calendar days, the commercial request may be closed administratively.

Where appropriate, customers may contact us to request reopening.

Administrative closure does not cancel previously issued store credit, approved refunds, warranties, or statutory consumer rights.

15. Changes to This Policy

MANINWEAR may update this policy as our product range, operations, and markets evolve.

The version applicable to a purchase will be determined in accordance with applicable law. Updates will not retroactively remove rights or agreed protections from existing orders.

For questions or assistance, contact support@maninwear.com or visit https://maninwear.com/pages/contact.

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